I was getting “configure: error: libpng.(a|so) not found.” after solving a “configure: error: libjpeg.(a|so) not found.” error. I used sudo updatedb to update the locate db, then sudo locate libpng.so to find that it was in a sub dir of /usr/lib/i386-linux-gnu/ so I copied libpng.a and libpng.so to /usr/lib and it fixed the problem.
MS Explorer Mouse Model 1362 Red light flashing quickly
We had a MS Explorer Mouse Model 1362 with a Red light flashing quickly. The mouse had been disconnected from its charging station for over two weeks. The fix was to connect it to its charging station while depressing the button in the bottom of the mouse (the button that detects when the usb transmitter is attached or not).
Ran into this again and the fix above didnt stop the red light from blinking. The solution this time was to replace the rechargeable battery inside the mouse with another NiMH Rechargeable battery. We used an off brand 2800mah instead of the stock 2100mah, and we have no issues charging, etc.
To perform the requested action, WordPress needs to access your web server. Please enter your FTP credentials to proceed. If you do not remember your credentials, you should contact your web host.
I’ve seen this error a few times and believe I know the easiest fix when you run into this on unix hosting.
Everytime I’ve seen: “To perform the requested action, WordPress needs to access your web server. Please enter your FTP credentials to proceed. If you do not remember your credentials, you should contact your web host.”
… it was a permissions issue.
If you’re on a ‘nix box make sure you chown the files to be that of apache or whatever your httpd user is.
cd /var/www/html/wordpress_website.com/
chown -R apache:apache *
This way when wordpress commands apache to download and install files, your OS will allow it to do so without the use of FTP.
And dont even bother configuring FTP for this purpose, its a pain.
cant use tab in firefox
All of a sudden my tab key quit working in firefox as well as copy and paste using ctrl+c, v, etc.
It took me a long time to realize it was only an issue in Firefox too… I was about to buy a new keyboard!
Luckily I remembered updating some plugins for firefox recently, so I disabled a few plugins and it fixed the problem. Now i can tab! yay!
To manage your addons go to tools > manage add ons > select an add on and click disable > then click restart firefox > press tab a whole bunch to test… repeat as many times as needed to get tab working again.
Customer Referral Month
July has officially been declared BentleyPC’s Customer Referral Month
Annually, July is the best month for the computer repair industry. This July, we’re going for a grand slam! We’d like to ask all our existing customers to take advantage of a $25 discount for referring new customers to us. The discount can be given to the new customer (in case you’d like to refer a friend or family member, etc.), or it can be credited to your individual account for future use. Either way, it’s makes a decent subject to speak about when you’re talking to your friends and family. Besides, whoever you tell about BentleyPC will be glad you did. That’s our promise!
BONUS: If our totally awesome customers send more than 100 referrals this month, BentleyPC will double the offer and give every referring customer $50 credits instead!
Don’t forget to mention us… 
Thank you in advance!
There was a popup about a virus and I tried to remove it but the computer is just completely locked up
This is becoming any everyday occurrence and as a service to our customers
and friends we would like to offer the following advice on keeping these
new “Fake Anti virus” Programs from taking over your computer.
First off the only Anti virus software that BentleyPC suggests to our
customers is the Anti virus that we personally use. Avast Anti virus comes
in several types including a free version that does the job and and top of
the line “Internet Security” version. Beyond that there are several
Malware removal tools including Malwarebytes and Spybot S&D that also do
the job of removing currently infected machines.
But to hit on the new problem of all the “fake anti virus” programs. I
would suggest not clicking on any popup about a virus. Instead simply
close the popup with the “X” in the top right hand corner of the popup’s
window. Then go to your anti virus software by clicking on its icon and
run a scan there.
Even if the popup looks like it is from you anti virus software, it could
be a fake alert. These new scams work by telling you that you have a
virus and then require you to download a file to “remove” the virus when
in fact it is placing a virus on your computer. In some cases the computer
then becomes completely useless, unless you provide your credit card
information to download yet another tool to remove the infection.
If you have fallen victim and are struggling to get your computer back up
and running, call us. We are not geeks or wizards, we are computer experts
and know exactly how to get your computer back up and running.
Atlanta Computer Repair Experts
We’ve launched a new site aimed at the Atlanta market. You can find it by clicking this: Atlanta Computer Repair Experts.
Thanks for looking,
BentleyPC
Antivirus 2010
If you’ve recently started getting windows popping up on your computer telling you that you are infected with a virus, chances are you’re seeing what’s known as ransom ware. The most common one of these we see is called Antivirus 2010. Next year, they’ll be calling it Antivirus 2011, and last year it was Antivirus 2009. Removal of this virus / ransomware can be very tricky. Often times if you don’t already have the tools needed to fix it, you won’t be able to download them. That’s where BentleyPC fits into the picture. We’ve got all the tools needed to remove this pesky program on hand at all times. In most cases, we can remove any virus you have within a couple of hours. Some times it takes longer depending on the infection, and type of virus(es) you have. Either way, we fix 99% of all the infected computers we see WITHOUT erasing all your files and data. Sure we can wipe your computer clean and reinstall windows, but that can cost you more in the long run.
So, if you’ve got ransom ware, viruses, worms, trojans, etc. You’re best bet is to call BentleyPC and schedule an appointment today. Never use your computer once it has become infected. You could be giving criminals access to everything you do including passwords to your bank account, etc. Waiting to have a virus fixed can cost you your identity. We never try to encourage the use of credit cards, but if you’re infected and that is your only option, we can accept payments by credit card just as easily as we can take cash or check. Even if we have to bill you later; just let us know what we’ve got to do to help you.
Atlanta Computer Repair
If you’re looking for computer repair in Atlanta, look no further. BentleyPC offers same day expert service in Atlanta GA. We come to you at your convenience. Call us at 404 – 702 – 2865 today or visit http://www.BentleyPC.com/appointments and schedule your repair today. While you’re at BentleyPC.com feel free to look around at the other services we offer.
We offer the following services in Atlanta, GA:
Computer Repair (Atlanta):
* Computer Diagnostics, Laptop Diagnostics
* Computer Network Installation, Laptop Network Installation
* Computer Repair (Servers Incl.), Laptop Repair (Tablets & Software Incl.)
* Computer Part Repair, Laptop Part Repair (AC/DC/Power Jacks, LCDs, Hardware)
* Computer Sales & Customization, Laptop Sales & Customization
* Computer Upgrades, Laptop Upgrades
* Malware, Spyware, Trojan & Virus Removal
Computer Networks (Atlanta):
* Network Installation & Repair
* Network Device Setup & Repair (Printers, Routers, Switches, etc.)
* Network Firewall & Anti-Intrusion
* Network Expansion and Wide Area Network Setups
* Network Services Setup & Repair (Phone Systems / VoIP, VLAN, etc.)
* Cat 3, Cat 5, Cat 6, RJ11, RJ14, RJ25, RJ45, RJ61, ISDN Low Voltage Cable Installation
Website Design (Atlanta):
* Custom Design: Flash, Java, HTML, PHP, AJAX, CSS
* E-commerce Websites (Security Certificates, Shopping Carts, Paypal, Credit Card Processing API/Gateways)
* Search Engine Optimization (Google, Yahoo, MSN, Altavista, etc rankings)
* Logo & Graphic Art Design
* Template websites for $25/month
Printer Sharing Windows 7 and Snow Leopard 10.6
Today we ran into a problem between Mac OS 10.6.2 Snow Leopard and Windows 7 Printer Sharing. Both machines had the correct drivers installed, and the printer was shared from the Win7 box with full permissions for everyone, yet we could not connect to it from the Mac. SMB file sharing was working fine, and other windows machines could easily connect to the printer. I couldnt find a single web site with the correct solution, and eventually we figured it out after an hour of head scratching.
Here’s the fix…
After installing the printer using a USB cable on both machines, hook the printer to the windows box and do the following…
1st – Share the printer on the windows box, and share it as “printer” or something easy to remember without special characters and spaces, etc. We named ours HP because it was an hp psc 4210. Now, give the windows box a static IP address, and setup user for printing (or you can use the admin user / password for a later step). Make sure the permissions are set correctly on the printer.
2nd – Setup a printer on the Mac (though it wont work yet). Go to System Preferences > Print & Fax > “+” (Plus) sign / add printer > Select IP > Select LPD (Line Printer Daemon) > type in the IP address of the windows box in the address field > change the name of the printer to the printer model or something simple (HP in our case) > Select “Print Using” > Select “Printer Software” > Select the printer model / driver for the printer you have.
3rd – Open Terminal from Utilities in the Applications menu within Finder. Type in the following:
sudo -i (enter your password)
ps -ef|grep cupsd (note the number in the second column)
kill X (where X is the number from above)
cp /etc/cups/printers.conf /etc/cups/printers.conf.backup (copies your current printer.conf to printer.conf.backup)
nano /etc/cups/printers.conf
Locate the line that says LPD://[IP Address of Windows Box] and change it to “smb://username:password@[ip address of windows box]/[Printer Share Name]
Ours looked like this
smb://user:pass@10.1.1.50/HP
After making the change, use ctrl+o to write the changes to printer.conf, then ctrl+x to exit nano editor.
4th – Now restart cupsd again or reboot the computer
ps -ef|grep cupsd (note the number in the second column)
kill X (where X is the number from above)
You should be able to print now!
6/5/2010 – Change printer.conf to printers.conf as per Jeffrey’s comment. Thanks Jeffrey!